Job Details
POSITION
Intake Coordinator
Location
San Salvador
Job Type
Full Time
Experience
2 years
Salary
PREMIUM
Shift
Mon-Fri
English level
90%
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Description:
The intake coordinator will be in charge of:
- Communication with families
- Explanation of services and what to expect.
- Explain benefit coverage and families cost out of pocket
- Ensure all documents meet criteria
- Submission for the initial assessment authorization
- Provide updates to families regarding authorization
- Collect additional documentation when necessary
- Collects all incoming referrals
- Verify benefits
- Filters out all implemented systems (blacklists, center based only areas, how a case should proceed based on benefits)
- Email/Phone correspondence with families when necessary (dismissals or additional information needed)
- Inputs patient data in referrals and patients
- Input patient data entry in patient portal
- Contact insurance companies for full benefit coverage when needed
KEY SKILLS & BEHAVIORS:
Ability to handle multiple projects at one time and work with remote and in person team members efficiently
Ability to communicate effectively through oral and written skills and work cooperatively with a variety of individuals and groups
Strong decision-making skills
Must be able to work effectively with patients and families of all ages and cultural backgrounds
Ability to maintain customer service orientation and professionalism in all interactions
Adaptability to changing situations in a calm and professional manner
Ability to handle confidential information (HIPPA compliant)
Proven to thrive in administrative environments
Positive and encouraging in disposition
Ability to maintain organization standards in a high paced environment
RESPONSIBILITIES & TASKS:
- Assist with training and hiring of new staff into a program.
- Performs other duties as required.
- Coordinate paperwork completion with families.
- Benefit checks.
- Review and knowledge of all insurance company policy and requirements (INN, OON and SCA).
- Timely submissions of documentation and files to the participating insurance carriers.
- Documenting work notes in database system for all communications and correspondences.
- Consistent and efficient communication with parents, insurance companies and doctors offices.
- Uploading of billing files and co-pay outreach.
- General knowledge of billing issues, denials, appeals and insurance requirements and coverage.
QUALIFICATIONS:
Minimum 2 years working in an office-based setting
Previous experience in an Intake/Insurance related position preferred
Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and related computer software
Ability to communicate effectively